14-24 nov 2024
InstituteFestivalProfessionals
EN/NL
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MyIDFA
Practical information
Help desk

Help desk

All your questions and answers about IDFA 2024 together on one page.

During the key sales moments, you can submit your question via Live chat (at the bottom left of every page on the website), or via email at service@idfa.nl. More information about accessibility during IDFA can be found here

The live chat is active on the following days and times. On other days, your question will be answered within 24 hours.

October 28: 12:00 - 20:00

October 30: 12:00- 20:00 

November 14-November 23: 11:00 -20:00 

In addition to online ticket sales, this year there is also the option to physically purchase tickets at the festival box office from November 14-24 between 10:00 and 20:00 at Pathé Tuschinski Arthouse (Reguliersbreestraat 26-34). 

Frequently asked questions

Start of salesDates

Best of IDFA: Award Winners & Audience Favorites for (Special) Friends.

Tuesday, September 24

Best of IDFA: Award Winners & Audience Favorites for the general audience.

Wednesday, September 25

IDFA Specials (including Volkskrantdag, Opening Film, IDFA x WePresent, etc.) for (Special) Friends.

Wednesday, October 16

IDFA Specials (including Volkskrantdag, Opening Film, IDFA x WePresent, etc.) for the general audience.

Thursday,
October 17 

Individual ticket sales IDFA 2024 for (Special) Friends.

Monday,
October 28, 12:00

Individual ticket sales IDFA 2024 for the general audience.

Wednesday, October 30, 12:00