Help desk

IDFA 2024 takes place from Thursday, November 14 to Sunday, November 24.

Ticket prices and discount options and rates are as follows:
Regular screenings, excluding special programs: €13 (full price) and €8 (discount price)*

• Discount applies to CJP cardholders and students. For city pass holders with a green dot: the first 3 screenings are free, after that a discounted rate of €10 applies.

Extra savings with the IDFA Strippenkaart

If you want to watch a lot of films, both online and in theaters, it’s best to buy an IDFA Strippenkaart. More information and purchase at idfa.nl/strippenkaart

All special screenings will be available on idfa.nl/specials from October 25. Starting Thursday, October 17 at 12:00, some IDFA Specials, including Volkrantdag and IDFA Hits, will already be on sale. Ticket sales for the remaining Specials will begin on Wednesday, October 30 at 12:00.

You can pay using iDEAL, Visa or Mastercard.

• Monday, October 28 at 12:00: Pre-sale for the entire festival starts for (Special) Friends, guests, and VIP cardholders.

• Wednesday, October 30 at 12:00: Start regular ticket sales for the entire festival 

In addition to online ticket sales, this year there is also the option to purchase physical tickets at the festival box office from November 14 to 24 between 10:00 and 20:00 at Pathé Tuschinski Arthouse (Reguliersbreestraat 26-34).

Cineville members have an advantage during IDFA! Your membership entitles you to free tickets for IDFA screenings at Eye, Rialto De Pijp, Kriterion, and/or De Balie during Cineville Fridays on Friday, November 15 and 22. With your card, you must reserve your ticket(s) at least 2 days in advance.

Stadspas (City Pass) holders can order tickets for the regular program. The validation of the city pass takes place in the shopping cart. For Stadspas holders with a green dot, the first 3 screenings are free; after that, a discounted rate of €10 applies

Students can register with their educational email address for a MyIDFA account and then take advantage of the discounted rate of €8 for all regular screenings. More info at idfa.nl/student.

You can log in or create an account via the login option or the icon in the top right corner of the website.

Would you like to visit IDFA with a wheelchair? After purchasing your ticket, please send the title, time, and location of the screening to service@idfa.nl. We will contact you. More information about the accessibility of our locations can be found here. Additionally, IDFA organizes several sensory-friendly screenings at Het Ketelhuis, and throughout the festival, there are multiple films available with Dutch and English subtitles for the deaf and hard of hearing. idfa.nl/accessibility

Unfortunately, that is not possible. However, it is possible to exchange the tickets for another screening, subject to availability. Only if the screening is canceled will you be eligible for a refund.

Enter the promotional code in the 'promo code' field at checkout. Don't forget to select the number of tickets. Note: free tickets must also be checked out. Special Friends do not need a promotional code for free tickets. These rights are linked to the MyIDFA account you registered with. You will then see a €0 rate for the screening you wish to book.

For questions about tickets and other assistance, you can visit the website during the festival via a live chat with the helpdesk (available on every page of the IDFA website) or by sending an email to service@idfa.nl.

The live chat is active on the following days and times. On other days, your question will be answered within 24 hours.

• September 24: 12:00 - 16:00.
• October 16: 12:00 - 16:00.
• October 28: 12:00 - 20:00.
• October 30: 12:00 - 20:00.
• November 14 - November 23: 11:00 - 20:00.

The film most appreciated by the festival audience wins the NPO Doc Audience Award. You can vote via a QR code that you can scan with your smartphone after each screening. Throughout the festival, the daily standings will be available on the website. The winner will be announced on Friday, November 22, followed by a screening on Saturday, November 23, and additional screenings of the audience favorite in the Best of IDFA: Audience Favorites program. Visit idfa.nl/audienceaward and idfa.nl/bestof. During the festival, you can check the daily standings at idfa.nl/festival.